Acceptable Use Policy

1. Purpose & Scope

This Acceptable Use Policy ("AUP") defines the permitted and prohibited uses of all hosting services, infrastructure, and network resources provided by Laravel ("Company," "we," "us," or "our"). This policy applies to all customers, resellers, and any end-users of services provisioned through your account.

The purpose of this AUP is to protect Laravel, its customers, and the broader internet community from irresponsible, abusive, or illegal activity. All users must comply with this policy at all times, in addition to our Terms of Service and applicable laws.

2. Prohibited Content

The following types of content are strictly prohibited on our infrastructure:

• Malicious Software: Malware, ransomware, viruses, trojans, worms, spyware, adware, rootkits, keyloggers, botnets, or any software designed to damage, disrupt, or gain unauthorized access to computer systems
• Phishing & Fraud: Websites or pages designed to impersonate legitimate services, steal credentials, harvest personal information, or facilitate financial fraud
• Copyright Infringement: Pirated software, unauthorized distribution of copyrighted music, movies, books, games, or other intellectual property. We comply with DMCA takedown procedures
• Illegal Content: Any content that violates applicable local, national, or international laws, including but not limited to content related to child exploitation (zero tolerance — immediate termination and law enforcement referral), illegal drug sales, weapons trafficking, or terrorism
• Hate Speech & Harassment: Content promoting violence, hatred, discrimination, or harassment based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic
• Deceptive Content: Fake news websites, impersonation of public figures or organizations, or content designed to manipulate public opinion through deliberate misinformation

3. Prohibited Activities

3.1 Spam & Unsolicited Communications

• Sending unsolicited bulk email (UBE) or unsolicited commercial email (UCE) from our servers
• Operating mailing lists without verified opt-in consent from all recipients
• Using purchased, rented, or harvested email lists
• Sending messages with falsified, obscured, or misleading headers or sender addresses
• Promoting services through comment spam, forum spam, social media automation, or other mass messaging

Email sent from our servers must comply with the CAN-SPAM Act, GDPR, CASL, and all applicable anti-spam legislation. Mailing lists must provide clear unsubscribe mechanisms. Bounce rates exceeding 5% or spam complaint rates exceeding 0.1% will trigger immediate investigation.

3.2 Resource Abuse

• Consuming excessive CPU, RAM, disk I/O, bandwidth, or inodes that degrade server performance for other customers on shared infrastructure
• Running background daemons, cron jobs, or processes not directly related to serving web content (on shared hosting)
• Using hosting accounts as file storage, backup repositories, or file-sharing services unrelated to web hosting
• Cryptocurrency Mining: Running any cryptocurrency mining software (including browser-based miners) is strictly prohibited on shared, VPS, and reseller hosting plans

3.3 Security Violations

• Port scanning, vulnerability scanning, or penetration testing of any system without explicit written authorization from the system owner
• Attempting to gain unauthorized access to any server, network, system, or account
• Exploiting or testing vulnerabilities in our infrastructure without permission from our security team
• IP spoofing, ARP poisoning, DNS cache poisoning, or any form of network identity fraud
• Packet sniffing, traffic interception, or man-in-the-middle attacks

3.4 Network Abuse

• Launching or participating in Distributed Denial of Service (DDoS) attacks, SYN floods, UDP floods, or amplification attacks from our networks
• Operating open DNS resolvers, open SMTP relays, open proxies, or Tor exit nodes without express authorization
• Running IRC bots, IRC servers, or similar services known to be associated with botnet command-and-control
• Any activity intended to disrupt or degrade network services for other users or external parties

4. Email Policy

All email sent from our servers must comply with the following rules:

• Every mailing list must use confirmed opt-in (double opt-in) with verifiable records of consent
• All commercial email must include a valid physical mailing address and a clear, functional unsubscribe link
• Subject lines and headers must not be deceptive or misleading
• You must honor unsubscribe requests within 2 business days
• Transactional emails (order confirmations, password resets) are permitted and do not require opt-in

5. Resource Limits & Fair Use

Shared hosting and reseller accounts are subject to fair-use resource allocations. While we do not impose hard bandwidth limits on most plans, sustained resource consumption that impacts server stability for other customers will be addressed. Specifically:

• Accounts using more than 25% of shared server CPU or RAM for more than 90 seconds may be temporarily throttled
• Accounts generating more than 250,000 inodes (files and directories) may be asked to reduce usage or upgrade
• Background processes running longer than 300 seconds may be automatically terminated
• MySQL connections exceeding 50 concurrent connections per account may be limited

Customers who consistently exceed fair-use limits will be contacted with recommendations: optimize their application, upgrade to VPS/Dedicated hosting, or implement caching and CDN solutions.

6. DMCA & Copyright Compliance

Laravel respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). Our designated DMCA agent receives and processes takedown notices. If you believe your copyrighted work has been infringed on our platform, submit a written notice to abuse@localhost containing:

1. Identification of the copyrighted work claimed to have been infringed
2. Identification of the infringing material with its URL/location on our servers
3. Your contact information (name, address, phone, email)
4. A statement of good-faith belief that the use is unauthorized
5. A statement affirming accuracy under penalty of perjury
6. Your physical or electronic signature

7. Enforcement & Consequences

Violations of this Acceptable Use Policy will be handled based on the severity and nature of the infraction:

• First Warning: For minor or unintentional violations, we will issue a written notice with specific remediation steps and a deadline (typically 24–48 hours)
• Temporary Suspension: For moderate violations or failure to remediate after a warning, services may be suspended until the issue is resolved. Data will be preserved during suspension
• Immediate Suspension: For serious violations that pose an active threat (DDoS attacks, malware distribution, phishing, child exploitation), services will be suspended immediately without prior notice
• Permanent Termination: For severe, repeated, or willfully malicious violations, the account will be permanently terminated without refund. Data may be preserved for compliance or legal purposes
• Law Enforcement Referral: Illegal activities (child exploitation, terrorism, fraud) will be reported to the appropriate law enforcement authorities without exception

8. Reseller Responsibilities

If you operate a reseller hosting account, you are responsible for ensuring that all of your end-users and their hosted content comply with this AUP. You must: (a) implement your own acceptable use policy at least as restrictive as ours; (b) promptly address abuse reports related to your sub-accounts; and (c) take immediate action against violating sub-accounts when notified by Laravel.

9. Reporting Violations

If you believe a Laravel customer is violating this policy, please report it to:

• Abuse Email: abuse@hostingxtra.com
• Support Ticket: Open a Ticket (select "Abuse Report" department)

Please include the date/time of the incident, the offending URL or IP address, relevant log entries or evidence, and your contact information. We investigate all reports and take appropriate action.

10. Policy Updates

This AUP may be updated from time to time. Material changes will be communicated to all customers via email at least 14 days before taking effect. The updated policy will also be published on our website. Continued use of our Services after the effective date constitutes acceptance.

Last updated: April 13, 2026