99.9% Uptime Guarantee
Your website's availability is our top priority. We back it with a contractual Service Level Agreement.
What 99.9% Uptime Really Means
It means your website can be down for a maximum of 8 hours and 46 minutes per year. Our actual average? Over 99.99%.
| Uptime % | Downtime/Year | Downtime/Month | Status |
|---|---|---|---|
| 99.99% | 52 min | 4.3 min | Our Target |
| 99.9% | 8.7 hours | 43.8 min | Our SLA |
| 99.5% | 1.8 days | 3.6 hours | Industry Avg |
| 99.0% | 3.6 days | 7.2 hours | Below Standard |
How We Deliver Industry-Leading Uptime
Redundant Infrastructure
Every critical component — power, network, storage — has redundant counterparts. No single point of failure.
Multi-Homed Network
BGP4 routing with multiple Tier-1 transit providers ensures traffic automatically reroutes.
Dual Power Feeds
A+B power feeds from separate utility sources with UPS and generator backup.
24/7 Monitoring
Real-time monitoring of all servers, services, and network with instant alerting.
RAID Storage
RAID-10 NVMe arrays on all servers ensure data survives any single drive failure.
DDoS Mitigation
10 Tbps+ DDoS scrubbing capacity absorbs even the largest volumetric attacks.
SLA Credit Structure
If we fall below our uptime guarantee, you receive service credits
Minor impact — small credit to account
Moderate impact — quarter month credit
Significant impact — half month credit
Severe impact — full month credit
Credits are applied automatically. See our full SLA for complete terms.
Frequently Asked Questions
Common questions about our uptime guarantee and SLA.
We offer a comprehensive range of hosting solutions to fit any need:
- Shared Hosting: Perfect for personal sites and small businesses.
- VPS Hosting: Virtual Private Servers for those who need more power and control.
- Cloud Hosting: Scalable, high-performance hosting for growing websites.
- Dedicated Servers: Entire physical servers dedicated solely to your applications.
- Reseller Hosting: Start your own hosting company with our white-label solution.
Yes! All of our hosting plans come with an unconditional 30-day money-back guarantee. If you are not completely satisfied with our services for any reason within the first 30 days, simply contact our support team and we will issue a full refund, no questions asked.
We stand behind the reliability of our network with a strict 99.9% Uptime Guarantee. This is backed by our Service Level Agreement (SLA). If we ever fall below this threshold, you will automatically receive service credits applied directly to your account.
Your Site Deserves 99.9% Uptime
Experience rock-solid reliability backed by our SLA guarantee.